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STUDENTTHESIS2025
Perceived Satisfaction of Selected SBU-Manila Employees with Philippine Health Insurance Benefits
Knexy R. Nepomuceno
Undergraduate Thesis · Batch 2026 · Adviser: Rulina B. Viloria
ABSTRACT
Measures 67 San Beda employees on PhilHealth service quality across responsiveness, reliability, assurance, empathy and tangibles. PhilHealth performs adequately on trust and credibility, but the study finds operational gaps and recommends stronger communication systems and better digital service platforms.
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Knexy R. Nepomuceno (2025). Perceived Satisfaction of Selected SBU-Manila Employees with Philippine Health Insurance Benefits. Undergraduate Thesis · Batch 2026 · Adviser: Rulina B. Viloria. https://sanbedaeconomicssociety.org/papers/thesis-nepomuceno/
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